Fix a Problem

Start with the steps below. If you still need help, email contact@joblens.xyz.

The camera or photo import will not work

Check your phone's settings and allow Joblens to use the camera or photos you want to import. Make sure your phone has enough free space, then try again.

Photos are imported from Gallery. Settings > Storage only changes whether you copy or move them.

I cannot find a photo

Check Inbox and the project where you saved it. Gallery shows photos on this phone. A photo kept only in cloud storage may need to be opened from its project and downloaded.

If you deleted it recently, look in Settings > Trash. If you archived the project, look in Settings > Archive.

I cannot sign in to Joblens

You do not need to sign in. Joblens no longer has user accounts, passwords, or signed-in device controls.

If you are trying to connect cloud storage, use Settings > Cloud storage and follow your provider's steps. For a forgotten provider password or a blocked provider account, use that provider's own help.

Cloud storage will not connect

Check your internet connection. Follow the provider's prompts and return to Joblens when finished. For Nextcloud, check the server address and that you can access your account there.

Joblens supports Google Drive, OneDrive, Dropbox, and Nextcloud. Only one is used for syncing at a time.

Photos or notes are not syncing

1. Open Settings > Cloud storage.
2. Check that your provider is connected and has enough free space.
3. Tap Sync now.
4. Open Activity and read any messages.
5. Reconnect if the provider asks you to, or review any differences between versions.

Do not delete local copies while you are unsure whether the cloud copy is complete. See Cloud storage.

A photo says Missing

Joblens still lists the photo, but cannot find its cloud file. Check the connected provider and its deleted items. The photo may have been moved or deleted outside Joblens. Keep any copy you still have while checking.

Two versions need review

Open the review screen and compare them. Choose the phone version, the provider's version, or keep both. Read the app's explanation before confirming, particularly if one version was deleted.

Send useful details to support

Include your app version from Settings > About, what you tried, and the message you saw. You can use Activity > Export log to save a log if needed. Exporting it does not send it to us automatically.

Check logs and screenshots for private information before sharing them. Never send passwords or cloud sign-in details.